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In order to send a request or get more detailed information please contact travel@r-tg.com or fill in the booking forms below:
Tours Order Form   Hotel Order Form   Transfer Order Form   Tickets Order Form
or call us at our toll free number 1-866-387-5141.

Russia Travel Group Privacy Policy

Russia Travel Group has been assisting travel customers since the year 2002. We are committed to ensuring the privacy of each of our customers and partners. We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to your friends and family.

Sharing Your Personal Data

We do not make your email address or other personal information available to third parties, or other companies except to verify your payment information. We do not sell, or otherwise allow your email address to be used by other companies for advertising or other purposes. If you send us correspondence, including email, fax and telephone number and etc., we may keep such information to measure and improve our customer service. Russia Travel Group share your Personal Data with its subsidiaries, and as described below:

Certain Services: In order to provide you with certain services, we may share your Personal Data with one of our third party partners, or require that you transact directly with a third party partner. Below is a list of such services:

Russia Travel Group’s E-mail Alerts: Many of the operations we perform require us to hire other companies to help us with these tasks. For example, Russia Travel Group hires companies to help us handle mail and e-mail (including sending and delivering packages, postal mail and e-mail) analyze the data we collect, market our products and services, handle credit card transactions and provide customer service. The companies we employ to help us with these tasks have access to Personal Data to perform their functions, but may not use it for other purposes. Also, Russia Travel Group requires all agents to whom Personal Data is disclosed to enter into confidentiality agreements to protect your Personal Data.

Compliance with Law and Protection of Russia Travel Group: Russia Travel Group reserves the right to release Personal Data in order to comply with the law. We may also release Personal Data to enforce or apply the terms and conditions applicable to our products and services, or protect the rights, property or safety of Russia Travel Group, our users, or others.

Consent: If none of the categories described above apply, we will notify you to obtain your consent if we believe it is necessary and appropriate to share your Personal Data with someone else. You will have the right to tell us not to share your Personal Data.

We may also contact you via email or email newsletter to request feedback on your experience using Russia Travel Group. This is done to assist us in improving our site, or to offer special savings or promotions to you later via email. If you would prefer not to receive special savings or promotions via email, you may simply unsubscribe or “opt-out” at any time. To unsubscribe, simply reply to Russia Travel Group using the hyperlink provided in these notices.

From time to time we may offer optional questionnaires or surveys to our clients in an effort to make better our services. The use of the information we collect will be clearly stated in the questionnaire or survey, and the client will be given the option to participate or not in the questionnaire or survey.

Because of the way that World Wide Web communication standards work, when you arrive at or leave the Russia Travel Group Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the Russia Travel Group site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Russia Travel Group. We do not track the Web sites that you visit before or after you leave the Russia Travel Group.

Use of Cookies on Our Site

To provide you with personalized services on our site, we use “cookies” technology. "Cookies" are small files of data that reside on your computer and allow us to recognize you as a Russia Travel Group customer if you return to the Russia Travel Group site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to our site. These cookies allow us to recognize you if you visit multiple pages in our site during the same session. Once you log out or close your browser, these session cookies expire and no longer have any effect.

For advertising purposes, we also use “cookies” to understand what web sites bring customers to our site. To do this, we may use a third-party advertising company to serve ads when you visit our site. The company may use information (not including your name, address, e-mail address or telephone number) about your visits to our and other web sites, in combination with non-personally identifiable information about your purchases and interests from other online and offline sources, in order to provide advertisements about goods and services of interest to you. In addition, we share web site usage information about visitors to our sites with this company for the purpose of managing and targeting advertisements and for market research analysis on our site and other sites. For these purposes, our third-party advertising company and we may note some of the pages you visit.

Links to Other Sites from Russia Travel Group

We provide links to various sites on the Internet, not owned or operated by Russia Travel Group, to better help you research travel destinations like hotels, airports, air and train tickets, attractions, and restaurants. We are not responsible however, for the privacy policies operations of other outside web sites, even though links to them may be provided.

Changes to this Privacy Policy

This Privacy Policy was posted on June 2002. This policy may be revised over time as new features are added to the Russia Travel Group site or as we incorporate suggestions from our customers. If there are material changes to this Privacy Policy, Russia Travel Group will abide by the terms described in this Privacy Policy.

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